Last Updated: March 27, 2026

Effective Date: April 26, 2026

Texas, United States

 

Digital Products

 

Digital purchases (e.g., e-books, templates, software, online courses, gift cards) are non-refundable once delivered and downloaded.

 

If you experience technical issues, fill out the form at https://www.thehustleguy.com/contact, select Inquiry Type: Product Return or Exchange, and include the message: "I am experiencing an issue with my digital product. My details are below:

 

• Order Number: [Your Order Number]

• Product Name: [Product Name]

• Issue Description: [Brief Explanation]"

 

Alternatively, you can send an email to [email protected] with the same details.

I will review the issue and offer a solution, subject to approval.

 

Tangible Products

 

Tangible products may be returned within 7 days of delivery, provided they are unused, in their original condition, and in the original packaging.

 

To request a return, fill out the form at https://www.thehustleguy.com/contact, select Inquiry Type: Product Return or Exchange, and include the message: "I am requesting a return for my order. My details are below:

 

• Order Number: [Your Order Number]

• Product Name: [Product Name]

• Reason for Return: [Brief Explanation]"

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Alternatively, you can send an email to [email protected] with the same details.

 

Order or Service Cancellations

 

If you need to cancel an order or service before it has been fulfilled, follow these steps:

 

• For Tangible Products: If your order has not shipped yet, you may request a cancellation.

• For Website Design, Website Management, Graphic Design Services, or Photography Services: You may cancel before work has started for a full refund. However, the Order Form Agreement still applies, and applicable fees may be charged based on the terms agreed upon at the time of purchase.

 

To request a cancellation, fill out the form at https://www.thehustleguy.com/contact, select Inquiry Type: Order / Service Cancellation, and include the message: "I am requesting to cancel my order/service before it has been fulfilled. My details are below:

 

• Order Number: [Your Order Number]

• Product/Service Name: [Product or Service]"

 

Alternatively, you can send an email to [email protected] with the same details.

 

Website Design & Website Management Services

 

Due to the customized nature of these services, all payments are non-refundable once work has started.

 

If you wish to cancel before work begins, follow the cancellation request process above.

However, the Order Form Agreement still applies, and applicable fees may be charged if work has already been initiated in any capacity.

 

Any major changes requested after the design process starts require mutual approval.

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Graphic Design

 

All graphic design services (e.g., logo creation, branding, digital illustrations) are non-refundable once the service has been provided.

 

If you are unhappy with the results, you can request a rework. Fill out the form at https://www.thehustleguy.com/contact, select Inquiry Type: Customer Satisfaction (Rework), and include the following message: "I am requesting a rework for my order. My details are below:

 

Order Number: [Your Order Number]

Product/Service Name: [Graphic Design]

Issue Description: [Brief Explanation]"

 

Alternatively, you can send an email to [email protected] with the same details.

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All rework requests are subject to review and approval. I will assess the issue and determine the best way to improve the final result.

 

Photography Services

 

Photography services are non-refundable once the session has been completed.

 

If you are unhappy with the results, you can request a rework. Fill out the form at https://www.thehustleguy.com/contact, select Inquiry Type: Customer Satisfaction (Rework), and include the following message: "I am requesting a rework for my order. My details are below:

 

Order Number: [Your Order Number]

Product/Service Name: [Photography]

Issue Description: [Brief Explanation]"

 

Alternatively, you can send an email to [email protected] with the same details.

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All rework requests are subject to review and approval. I will assess the issue and determine the best way to improve the final result.

 

Cancellations made within 48 hours of a scheduled session may incur a 10% cancellation fee, except in cases of medical emergencies or the death of a family member. I ask that these exceptions be used fairly and ethically.

 

Exceptions

 

If you receive a damaged or defective product or believe a service was not performed as agreed, fill out the form at https://www.thehustleguy.com/contact, select Inquiry Type: Customer Satisfaction (Rework), and include the message: "I am reporting an issue with a product/service. My details are below:

 

• Order Number: [Your Order Number]

• Product/Service Name: [Product or Service]

• Issue Description: [Brief Explanation]"

 

All rework requests are subject to review and approval.

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Alternatively, you can send an email to [email protected] with the same details.

 

Exchanges

 

If you would like to exchange a tangible product, follow the return process outlined above.

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Once the return is approved, an exchange will be provided based on availability.

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How often do I update this Refund and Return Policy?

 

I may update this Refund and Return Policy from time to time to reflect changes in my refund and return practices or for other operational, legal, or regulatory reasons. Please revisit this Refund and Return Policy regularly to stay informed about my procedures and guidelines.

 

Email notifications will be sent to your email registered on file about changes to any of my policies.

The date at the top of this Refund and Return Policy indicates when it was last updated.

The effective date of any updates will be 30 days from the day the policy is updated.